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below the are most frequently asked questions our team are asked – get in touch to find out more
FAQ – subscribing to encompass
what is encompass?
encompass is the creator of Know Your Customer (KYC) automation software for the banking, finance, legal and accountancy sectors. With next generation RegTech solutions, encompass turns AML/CTF compliance into a competitive advantage. Consistent and robust policy adherence is now possible using the unique power of policy automation to ensure your business is regulator ready.
Access the data sources you know and trust in one place, including Kykr, Bureau van Dijk, Experian, C6 Intelligence, Thomson Reuters Worldcheck and many more. Now your team can rapidly complete your best practice customers due diligence processes in just a few clicks with the next generation of AML solutions.
Read more about our products below:
do I need to involve IT to set up encompass?
encompass is a Software as a Service (Saas) solution. This means there is no need for expensive hardware or major upfront costs. It is easy to use, easy to understand and easy to access. It is cloud based so anyone with an internet connection can access encompass.
For full IT recommendations, download our guide to the optimal IT environment for encompass.
what am I committing to subscribing to encompass?
encompass subscription is available on a 12 month contract. We’re confident you’ll love it, but for peace of mind there is a 30 day cancellation policy.
You can view the terms of an encompass customer subscription contract on our help desk portal here.
how does billing work within encompass?
Your monthly encompass subscription fee gives you access to the KYC solution. If you sign up for one of our packs, training is also included. Within encompass you will have the ability to purchase reports and documents from information providers.
data chargesencompass, there are two ways for you to be billed for your data charges through the different information providers we include in our product;
- on demand – encompass will bill you for costs incurred when requesting searches and reports from the information providers; there are no additional charges from encompass for doing so
- direct – the data provider will bill you for your search costs, and an Account will need to exist with the information provider
- Some reports are free from providers such as Companies House
what does account set up involve?
Because you will be purchasing corporate, property and personal data products in encompass, you need to set up and approve a business account with your selected broker or bureau. This allows you to make purchases in encompass as and when you need and provides the convenience of a monthly invoice of itemised transactions.
how long after sign up can I start using encompass?
Once you’ve signed up to encompass, we will agree the time you want to undertake training and activate users in your firm. An encompass account manager will be in touch with you to ensure a smooth account set up and onboarding process.
encompass have a dedicated Customer Success Team who are on hand to assist with any onboarding questions and ongoing account management.
is a trial period available?
We are committed to helping you experience and evaluate encompass for your business. Please contact us to discuss how we can best assist.
what information sources are available through encompass?
encompass boasts more connections to industry-leading providers of UK and global information than any other KYC provider. Our unique platform enables users to pull in reports from providers such as Bureau van Dijk, Creditsafe, Dun & Bradstreet, Dow Jones Risk & Compliance and Thomson Reuters World Check in to a single standardised view.
encompass offers four main information categories to help inform your customer onboarding decision making:
- business information
- AML screening, including PEPs and adverse media
- electronic ID verification
Please visit our information providers page to find out more about who we work with and a full list of the available reports.
what is the relationship between SAI Global and encompass?
SAI Global and encompass have partnered to provide the Australian market with a revolutionary visual information management solution for searching, reviewing and managing commercial data. Australian customers who subscribe to encompass need to set up an SAI Global or Experian account in order to purchase commercial information within the solution.
how much does encompass cost?
For information on pricing for encompass subscriptions, please get in touch with our sales team on 0333 772 0002 (calls charged at local rate) or email firstname.lastname@example.org.
discover what encompass can do for you
Ready to learn how encompass can accelerate your client onboarding and compliance checks?
Fill out the form to request your personalised consultation on how encompass can help your business.
Alternatively you can contact our team directly on 0333 772 0002.