customer success from encompass


we’re here to make you successful, whenever and wherever you need us

dedicated project manager

Every encompass customer receives a dedicated Customer Success specialist to work alongside you to implement our KYC solution. Our Success specialist will help to set-up users, configure your policy templates and co-ordinate staff training. Whether its troubleshooting a technical issue, or seeking best-practice advice on your compliance processes, we’re always here to help.

training and support

Our Customer Success specialists will tailor a training programme which recognises your business objectives to focus on the value our products will provide. Our dedicated team provide on-going, in-depth training and education for all encompass users, with a mix of live, instructor-led training, and on-demand e-learning.

understanding your requirements

Although the demands of regulatory compliance are universal, successful encompass implementations are based on an understanding of each customer’s unique requirements. We’ll guide you through the process to fully configure our products to meet your needs. This allows us to understand your business and share the most relevant best-practice knowledge & expertise we’ve developed from working alongside similar customers.

what does success look like for our customers?

We’re committed to understanding our customer’s goals and working hard to make these a reality. Instead of concentrating on loose terms such as adoption, retention, expansion or advocacy; I fundamentally believe, by focusing on your desired outcomes, we can achieve all these things – together.

Scott Goodsir-Smyth | Head of Customer Success

encompass products for AML/CTF compliance

encompass confirm transforms compliance obligations into a competitive advantage within banking and finance.

encompass verify reduces lead time from client onboarding to revenue for professional service firms.

discover what encompass can do for you

Ready to learn how encompass can accelerate your client onboarding and compliance checks?

Fill out the form to request your personalised consultation on how encompass can help your business.

Alternatively you can contact our team directly on 0333 772 0002.

By continuing to use the site, you agree to the use of cookies. more information

our website and use of cookies

Your personal information will not be collected if you are only browsing one of our websites but we do use cookies to better tailor our information and our services to meet your needs.

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using our website and we do not use cookies to record any of your personal information. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server's IP address, the pages you access and the information downloaded by you.

While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, we cannot personally identify you as the source of that data until such point as you provide your personal information to us.