FCA Guidance 18/5 – a guide to managing open source media checks

By Alex Ford | March 19th 2019
FCA Guidance 18/5 - A guide to managing open source media checks | encompass blog

FCA Guidance 18/5 – a guide to managing open source media checks

by | Mar 19, 2019 | All Blog Posts, Featured

Financial institutions have different approaches to Know Your Customer (KYC) programmes, especially when it comes to open source media screening.

FCA Guidance 18/5 - A guide to managing open source media checks | encompass blogThere is a wealth of information available from these sources but they can be labour intensive to manage on a large scale. Irrelevant information needs to be consistently reviewed and ruled out, putting extra pressure on your analysts.

The recently updated Financial Conduct Authority (FCA) guidance on financial systems and controls (FG18/5) now requires firms to include open source media screening as a part of enhanced due diligence (EDD) programmes. How can this be successfully and consistently integrated without stretching your budgets and your resources? We give you five tips for the successful implementation of open source media checks in light of the updated FCA standards.

1 – have defined policies in place

As a starting point, creating an operational model with clear policies will give analysts a consistent model to follow. Guidance on which sources of media are searched as well as how internet searches are to be handled are necessary. Policies may also need to define how many adverse articles should be reviewed by analysts, balancing the risk with a pragmatic approach to resource management. Consideration should also be given to when a customer would be off-boarded if adverse information is found.

2 – consider your information sources

In today’s data-rich society there is a lot of potential information to review as part of an open source media check. But some sources are better quality than others. For most firms the internet is the initial step, using free search engines such as Google or Bing. This is a live search of the most up-to-date information via unstructured sources. The chance of false positives is high, so this data stream is likely to be time consuming for analysts to manage. Firms should also be aware that sponsored content, language constraints and not covering the entire web can affect the quality of this data.

Premium content in the form of subscription news services provides a rich source of live information. Available on a global basis, premium content providers offer a very rich stream of information at a cost. Some firms may also consider using other structured data sources, for example PEP databases. This should not be relied upon as a comprehensive media source to comply with FCA guidance.

3 – put things in context

Finding information about a new customer is only half of the picture. The information needs to be put into context, which involves involves a more detailed review of the articles deemed to be relevant. Firms must have a search string in place, used as part of the search process. This would include terms such as financial crime, fraud or criminal and is established by a firm’s risk strategists. Analysts will need to confirm that the article is not a homonym or a related party and that it is definitely the customer in question. In addition, analysts will need to determine if the risk terms are directly associated with the new customer, for example “Mr X was convicted of a criminal offence”.

4 – create an audit trail

Having a clear and auditable trail of the steps taken and decisions made as part of the screening process is essential. Firms may be asked by the FCA or customers for details of the decision-making process and this needs to be quickly accessible and tamper-proof. For firms working with manual systems, this can be a significant challenge given the volume of information that is being processed. encompass dynamically builds a complete audit trail, including source documents, for every search and action taken on a profile.

5 – utilise artificial intelligence and natural language processing

Technology can transform this process to achieve twin goals of guarding institutions against risks of money laundering and of reducing the cost of compliance. The first step is to put KYC experts at the centre of the process where their judgment and decision making are put to best use. Then it is important to augment their work with machines using artificial intelligence (AI) and natural language processing (NLP) to do the heavy lifting of collecting media articles, checking their subject is the entity of interest, and prioritising articles for human analysis by relevance to the institution’s risk strategy.

Contact us for a demonstration of how encompass can help you meet the FCA guidelines.

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about Alex Ford


Alex has worked with encompass since 2012 and relocated to Glasgow in 2015 for the company’s launch in the UK and establishment of the UK operation. As Vice President of Operations, Alex oversees Customer Success, Product, Business Systems and Security from the head office in Glasgow. Previously, Alex was Marketing and Innovation Manager for the Institute of Executive Coaching and Leadership in Sydney and Hong Kong, and prior to that marketed software company The Distillery. She holds degrees in Japanese and Marketing, as well as Digital Marketing qualifications from ADMA and Product Marketing from UC Berkeley.

Connect with Alex on LinkedIn and Twitter.


about Encompass

Encompass’ intelligent process automation conducts live document and data collection, analysis and integration from public and premium sources to bring transparency to complex corporate structures and ultimate beneficial ownership, delivering the most accurate and complete KYC on demand.

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Author: Alex Ford

Alex drives business growth in North America, working with customers, partners and the Encompass team to transform KYC with automation in financial institutions and other regulated entities. Joining in 2012, Alex has held Executive responsibility for business functions including Customer Success, Operations, Marketing, Product and Delivery. From 2015 to 2020 Alex was based in Glasgow with the launch and expansion of the UK operation, before taking up leadership of the North America business.

LinkedIn Profile | Alex Ford

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