Digital transformation for Know Your Customer at Santander
The current onboarding process required a great deal of discovery groundwork around corporate structures and ownership, with information coming from several different databases and lists before being collated by the onboarding team. The Digital Transformation team wanted to streamline this process by using automation.
Santander engaged Encompass to provide a more efficient way of onboarding clients. Having one platform with all of the information gathered during the corporate discovery stage and throughout further Customer Due Diligence (CDD) investigation has armed Santander with the information they need to make the right decisions, faster.
Santander is a multinational commercial bank and financial services company. The bank’s Corporate and Commercial Banking arm works for medium to large businesses looking for a relationship managed service or requiring more comprehensive banking, international or larger lending needs.
Find out more at santander.com.