How can corporate banks deliver a consumer class experience?

The answer, according to senior leaders from some of the world’s largest financial institutions, lies in digitizing trust.

By uniting data, compliance, and client insight through Corporate Digital Identity (CDI), banks are building the foundation for seamless, transparent, and responsive client experiences. Comparable to what consumers now expect in every other part of their lives.

This was the focus of an engaging panel hosted by Encompass at Sibos 2025. Executives from NAB, RBC Capital Markets and BNP Paribas shared how CDI and automation are reshaping client engagement and compliance.

Each panelist, all Encompass clients, offered a first-hand view of how digital transformation is creating measurable gains in speed, accuracy, and client satisfaction at scale.

Rethinking corporate banking through a digital-first lens

For decades, corporate banking has been defined by complexity: long forms, repeated data requests, and fragmented communication. Today, leaders are challenging that model. By using CDI as a single source of truth, banks are transforming how they onboard, review, and engage clients.

The shift from manual documentation to dynamic digital identity means:

• Trusted, unified client views across jurisdictions and product lines.
• Faster onboarding, reducing processes that once took weeks to a matter of days or hours.
• Continuous compliance, with perpetual monitoring replacing periodic reviews.

The outcome is a frictionless journey. Not just faster processes, but stronger relationships built on transparency and trust.

Turning compliance into a competitive advantage

Where compliance was once seen as a burden, banks now recognize it as a catalyst for innovation. The panel discussed how digitizing regulatory logic enables real-time decisioning, automated data validation, and clearer audit trails, all while improving client experience.

When compliance frameworks are embedded into digital workflows, institutions can balance speed with rigor. This integration of compliance, technology, and customer insight is redefining what it means to be trusted at scale.

Transformation isn’t about replacing people with technology — it’s freeing them to focus on judgement, not paperwork.

From periodic reviews to perpetual awareness

A key frontier discussed was perpetual KYC (pKYC). A model that continuously monitors for material changes within the CDI. When changes occur, a pre-defined level of KYC activity is automatically triggered.

This keeps client records up to date without burdening customers with repeated document requests. It also enables faster response to evolving risks, ensuring that compliance and client satisfaction move forward together.

Collaboration as the engine of progress

Every panelist agreed: no bank can transform alone. CDI delivers value today, enabling transformation now, but through increased collaboration and shared standards, its full potential will truly be realized. As financial institutions digitize more of their processes, interoperability and consistency across jurisdictions will be essential.

Industry-wide progress, supported by initiatives like SWIFT’s exploration of digital assets and the Financial Markets Standards Board’s work on best practices, will determine how far the sector can go in unifying data and experience.

In the future, banks will compete on experience, not on how many forms they make clients fill in

The human side of digital transformation

Technology is the enabler, but mindset is the multiplier. Success depends on cultural alignment as much as on digital capability. When compliance, operations, and technology teams work toward a shared goal of trusted automation, transformation moves faster and sticks deeper.

In essence, digital identity isn’t just a system; it’s a strategy. It allows banks to deliver the kind of experience that builds trust, reduces friction, and turns compliance into a source of competitive strength.

Watch the full discussion

Hear more from the banking leaders shaping the future of client experience. Watch the panel video: Delivering consumer-class CX to corporate clients – the role of Corporate Digital Identity in transformation