Accelerating ROI for CLM transformation

Achieving “Return on Investment” (ROI) for Client Lifecycle Management (CLM) transformation is a common goal, and challenge, for corporate banks.

ROI challenges in CLM transformation

Transformation strategists should recognize that delays in ROI often stem from lengthy implementation timelines and complex integration demands. If not managed effectively, these challenges can hinder the full realization of the digital transformation vision. For instance, meeting intricate Know Your Customer (KYC) data and document-gathering requirements. This frequently falls outside the core CLM workflow and can limit the impact of automation if not considered from the outset.

Consequently, some banks remain cautious about adopting new technologies. Concerned about added complexity, delays, and diminishing returns compared to people-based solutions. Meanwhile, many banks are exploring additional ways to de-risk and optimize the transformation process ahead.

This is where integrating Corporate Digital Identity (CDI) into CLM offers a huge opportunity and totally changes the ROI equation.

CDI accelerates speed to value and delivers a faster ROI by automating critical steps in the end-to-end process, optimizing operational costs, and improving compliance.

The CDI advantage: unlocking faster ROI for CLM

CDI provides a holistic view of a corporate entity. It centralizes, verifies and stores key information in a complete digital profile. Furthermore, CDI automates time-consuming aspects of the client lifecycle. Including outreach and public and private document collection for identity verification.

By replacing the persistent CLM-adjacent manual steps and streamlining data retrieval, verification, and management, CDI enables banks to onboard clients faster and offer services sooner. Our report series with Chartis shows that operational time savings of up to 32% across the end-to-end process can be achieved. As a result, frontline teams can focus on higher-value activities, accelerating ROI on CLM solutions even further.

Most crucially, CDI improves compliance by delivering automated data validation and auditable control at scale.

CDI is key to eliminating KYC bottlenecks

CDI addresses CLM gaps by removing bottlenecks in the KYC process and providing automation for critical processes beyond CLM platform capabilities. By automating previously manual data and document retrieval, banks eliminate inefficiencies that typically plague the KYC “last mile” in the CLM journey. This can even be achieved by putting the User Interface (UI) in the hands of analysts, while Application Programming Interfaces (APIs) are integrated. As a result, allowing banks to show early wins and build confidence among stakeholders in their digital transformation project timelines.

“Capture once, use many”: CDI’s efficiency model

CDI’s “capture once, use many” approach is a game-changer for ROI. By capturing client data once during onboarding, it can be reused across multiple stages of the client lifecycle. Especially for compliance reviews and the journey to Perpetual KYC (pKYC). Additionally, this reduces client outreach, eliminates redundant data collection and improves decision-making across the organization.

Improved customer experience

With CDI, Relationship Managers (RMs) gain real-time visibility into a client’s KYC progress enabling them to provide highly personalized and timely interactions. Continuous data updates keep RMs aligned with business goals and regulatory obligations, ensuring that banks remain proactive.

The ROI benefits of CDI-enhanced CLM

Incorporating CDI into a CLM platform is not just about improving processes – it is about driving a quicker ROI for the bank’s digital transformation efforts. Here’s how CDI significantly enhances the value of CLM:

• Faster onboarding of clients and time-to-market with new products: By automating key processes banks can reduce the time it takes to bring new clients on board and offer additional services.
• Increased operational efficiency: CDI reduces the need for manual intervention, lowering operational costs and freeing up resources for higher-value activities.
• Scalable and flexible solutions: CDI allows banks to scale their operations without a corresponding increase in costs. CDI ensures that CLM processes remain efficient and effective and can be performed at scale, in parallel, supporting long-term growth.
• Seamless transfer of data: The integration of CDI and CLM acts as an orchestrating layer that can be tightly integrated into an enterprise IT architecture via a single API. This avoids the time, cost and drains associated with maintaining connections to third party data sources.
• Enhanced risk management: With a more accurate and complete view of each client’s risk profile, banks can make better-informed decisions and manage risk more effectively throughout the customer’s lifecycle.

Accelerate ROI and future-proof the CLM investment

CDI presents banks with a powerful opportunity to accelerate ROI on CLM initiatives, but also to rethink and optimize existing processes. Rather than simply automating what’s already in place, CDI encourages a comprehensive review of lengthy and complex workflows. Including external data/document strategies as part of the broader transformation initiative.

CDI also delivers the ability to track data provenance at an attribute level within the client profile for easy audits. Data can then be used with confidence in downstream systems in the age of Artificial Intelligence (AI).

Streamline, comply, and accelerate results

At Encompass, we have seen that if institutions embarking on CLM transformation integrate CDI early, they can deliver project wins within year one and signpost the path to ROI for stakeholders. Our Transformation Directors have a wealth of experience, and we welcome the opportunity to discuss how your organization is planning to streamline processes, improve compliance, and deliver faster results.

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