Sibos – Meet the experts: Delivering consumer class CX to corporate clients – the role of Corporate Digital Identity in transformation
Encompass was pleased to present a session at Sibos, alongside BNP Paribas, RBC Capital Markets and NAB.
Experts shared and discussed how technology and digital identity can be used to improve the corporate customer experience, while meeting regulatory and security requirements. They approached how to design a data-driven, digital-first onboarding journey, how to streamline reviews throughout the client life-cycle and the results they are seeing.
We covered:
• The challenges of secure and compliant corporate client KYC at scale
• Combining public and private data to achieve corporate digital identity (CDI)
• Integrating CDI into existing technology ecosystems for maximum ROI
• The impact of digital transformation on customer satisfaction, retention and value
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