Corporate treasury teams are dissatisfied

If your treasury team spent any part of last quarter chasing document requests and resubmitting information, you are not alone.

Three consecutive years of independent survey data now confirm what most corporate treasury teams already know. Know Your Customer (KYC) has become one of the most significant sources of avoidable operational drag in corporate banking, and most organizations are absorbing that cost in silence.

The frustration is now almost universal

In 2024, 73% of corporate treasury professionals reported dissatisfaction with their KYC experience. By 2026, that figure stands at 95%. This is not a fringe grievance. It is a structural problem that persists and is compounding.

What makes this significant is not just the scale of dissatisfaction, but its direction. It is a signal that the current model is fundamentally broken.

The cost your Board may not be seeing

The most material impact of KYC friction rarely appears as a line item, but it is real, and it accumulates.

99% of treasury teams report revenue lost as a direct result of onboarding delays, up 13% since 2024. 97% say that managing KYC administration is pulling their people away from higher-value strategic work. Delayed credit facilities, banking relationships that stall at the point of activation, and treasury capacity consumed by document management do not surface easily in board reporting. But each one represents a decision deferred, a cost absorbed, or an opportunity that had to be sourced through a longer, more expensive route.

The loyalty calculation is shifting

Corporate patience with the status quo is running out. 97% of organizations are now actively considering switching banks because of KYC friction. 96% have walked away from a bank application at some point.

Each of those abandoned applications represents a delayed facility, an inactivated relationship, or a product that had to be sourced elsewhere at greater cost or inconvenience. The disruption of switching begins to look more manageable than the ongoing cost of staying with institutions that cannot make the process work.

The problem is architecture, not effort

Your banks are not deliberately making this difficult. The problem is structural. Corporate treasury teams are providing the same documentation repeatedly, to different institutions, different business lines, and in some cases to different teams within the same bank. There is no single source of verified truth. Sensitive corporate data is distributed across multiple systems and contact points, with limited visibility into how it is stored, who can access it, or whether it remains current.

Security concerns reflect this reality. The proportion of treasury teams reporting data security concerns across their banking relationships has risen from 83% in 2024 to 92% in 2026. For organizations managing multi-bank structures, the exposure grows with every manual submission cycle.

A different starting point

Moving from fragmented to future-ready does not require a wholesale transformation. It requires ownership. A single, verified, reusable KYC profile that your organization controls, rather than one that is reconstructed from scratch every time a bank asks.

That is exactly what EC CoorpID delivers; and it is free to use for corporate treasury teams.

It gives corporate treasury teams a secure platform to manage corporate identity information and collaborate across your organization. Data is reusable across all your banking and counterparty relationships. No repeat submissions, no fragmented data trails, no hours spent tracking document requests across institutions.

Already trusted by more than 3,500 entities, treasury teams across the world use EC CoorpID to collaborate with over 170 banks and business partners, including lawyers, auditors, and insurance companies.

What EC CoorpID does for corporate treasury teams

The platform is designed around the realities of modern treasury operations. Key capabilities include:

A secure digital vault
Upload once, share many times
Pre-filling of bank questionnaires for review
Messaging and alerts
Permission-based access controls
Flexible deployment
Full audit trail, version history and data lineage
Enterprise-grade security

EC CoorpID is our preferred choice for KYC document management across all of our banking relationships. We use it as a central repository and manage our KYC process at the same time. In addition, we can share relevant information straight away. Hapag Lloyd.

Put your treasury function back in control: one verified source of truth, reusable across every banking relationship, returning the strategic capacity to your team.