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Episode #13

How Reg Tech benefits CLM initiatives

We explore the topic of Client Lifecycle Management – or CLM – and the role of RegTech in powering initiatives. We hear from Alex Dixon (Global Head of Client Lifecycle Management and KYC, Pega) and Jo Scanlan, who has worked at leading banks including ANZ, as they share their insights into the CLM process from a bank’s perspective, how they can get it right, and the value of RegTech.

And, as we begin to look to 2021, we ask Wayne Johnson (CEO and co-founder, Encompass) to reflect on the last 12 months and look to what lies ahead.

On this Episode
Alex Dixon


Global Head of Client Lifecycle Management and KYC
Jo Scanlan

Industry Expert

Wayne Johnson


CEO and Co-Founder
Author: Chris J. Arthur-Collins

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