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Managed Service Providers play a critical role in the GRC ecosystem

By Nick Ford | Thu 7 May, 2020

The work of Know Your Customer (KYC) required by AML/CTF legislation creates challenges for regulated organizations.

Institutions reliant on manual operations in KYC commonly suffer from low productivity. When productivity is low an institution is using its capital inefficiently, and this incurs an opportunity cost as capital is unavailable for investment in alternative initiatives that offer the potential for growth.

Managed service providers play a critical role in the GRC ecosystem | Encompass blogProductivity is low because the work of KYC can be gruelling. Toiling with manual work that is inherently inefficient leads to low job satisfaction and high rates of attrition among compliance professionals.

Inefficient KYC operations also manifest as poor service experiences for corporate customers. Analysis published by Refinitiv found the average time taken to onboard a corporate client to be 32 days and these clients’ treasury teams spend an average of 26 days a year responding to requests for information from compliance professionals.

While inefficiency is  at the root of multiple challenges, regulatory interventions continue to generate a mounting toll of fines for AML/CTF compliance failures within financial institutions point to a parallel problem – that KYC is ineffective.

KYC is ineffective when controls defined by Chief Risk Officers (CROs) and their teams are applied inconsistently or incompletely in KYC operations. Evidence of inconsistency is found when teams are spread across multiple geographies, as well as when a team sits together in the same office.

KYC is ineffective when, in the face of evolving regulations, operating models are slow to adapt and allow divergence between the work KYC analysts need to do and the work they actually do.

KYC is ineffective when the independent and trusted sources of information that institutions rely on to conduct due diligence contain facts material to risk analyzes but these are overlooked because analysts suffer from information overload.

Ineffective KYC is a source of operational risks

The prevalence of inefficient and ineffective KYC creates opportunities for Managed Service Providers (MSPs) capable of demonstrating how investments in digital operating models reduce the cost of KYC operations while accelerating risk evaluations and onboarding, and set a new standard for effective KYC to reduce operational risks.

Encompass engages with MSPs offering services that span from one-off remediation projects, through KYC process outsourcing to KYC Utilities serving multiple financial institutions.

MSPs choose Encompass as a regtech partner because we have established a reputation with financial services institutions for innovation and reliability, and because our platform is stress-tested to global scale. The Encompass platform accelerates productivity improvements while promoting operational flexibility and lays the foundation for truly effective KYC.

As our company grows, we are actively seeking partnerships with MSPs focused on solving problems rooted in inefficient and ineffective KYC operations and helping their clients to bring non-financial risks within a management regime designed as adaptable to evolving regulation.

If this fits your company’s profile, let’s talk.


Delivering digital KYC

Improving managed service providers’ value proposition

Author: Nick Ford

As VP Strategic Alliances at Encompass, Nick is responsible for leading the overall strategy and revenue growth from partners and distributors globally. Nick joined Encompass at the end of 2017, bringing a wealth of business development and sales experience within the financial sector. Nick has a deep understanding of KYC and client onboarding, data and the adoption of new technology and services.

LinkedIn Profile | Nick Ford

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