Consistent provision of excellent customer experience is rewarded by high levels of customer satisfaction, loyalty and advocacy.
Creating business opportunities and delivering value to the bottom line.
With the potential value on offer, customer experience initiatives have the attention of company boards and executive teams across the world.
However, reliance on broken manual processes and failure to conduct Know Your Customer (KYC) due diligence efficiently and effectively, commonly result in perceived poor levels of customer service, which jeopardize customer experience initiatives.
Leading global banks have found a way forward: transform customer due diligence into a digital process with KYC automation.
Wiring customer experience to a world of data
The emergence of a new digital ecosystem
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Capitalizing on downstream data from digital KYCBanks applying technology to better serve their customers are outperforming those who do not.
The Encompass KYC automation platform includes:
- Pre-built data integrations
- Intelligent Process Automation
- Corporate structure unwrapping and UBO verification
- Digital KYC profile
- Data attribute lineage
- Dynamic audit trail