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Revolutionizing the customer experience
By Chris J. Arthur-Collins | Fri 18 February, 2022 How are global banks meeting customer expectations for smoother, streamlined onboarding processes?
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Revolutionizing customer experience and KYC with automation
By Chris J. Arthur-Collins | Sat 5 February, 2022 Consistent provision of excellent customer experience leads to satisfaction, loyalty and advocacy.
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Do regulations make a difference to the customer experience?
By Dr Henry Balani | Thu 27 January, 2022 Dr Henry Balani examines what customer experience means in the context of AML/CTF regulations.
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Encompass appoints banking industry veteran Doris Honold to its board
By Chris J. Arthur-Collins | Tue 25 January, 2022 We are delighted to announce the appointment of finance industry veteran to our Advisory Board.
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Can automation increase the effectiveness of KYC?
By Dr Henry Balani | Mon 24 January, 2022 Automation improves the customer experience, but does it also improve KYC controls?
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Wiring customer experience to a world of data
By Mike Kearney | Wed 19 January, 2022 How do banks achieve customer service excellence and meet regulatory compliance requirements?
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Capitalizing on downstream data from digital KYC
By Mike Kearney | Wed 19 January, 2022 Banks applying technology to better serve their customers are outperforming those who do not.
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Managing the customer experience is a high priority for banks and financial services firms
By Mike Kearney | Wed 19 January, 2022 How providing consistent, excellent customer service generates returns to the bottom line.
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FCA fines UK finance firms £568m in 2021, in response to surge in pandemic-charged financial crime
By Chris J. Arthur-Collins | Mon 17 January, 2022 FCA fines UK finance firms £568m in 202
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How to build automation into your KYC due diligence process with Encompass
By Chris J. Arthur-Collins | Wed 5 January, 2022 We explore how to take a strategic approach to KYC automation to maximize ROI and long term benefits
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AML compliance change management tips for banks
By Chris J. Arthur-Collins | Tue 28 December, 2021 We examine how banks can use technology to proactively manage regulatory change.
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Why the UK must reassess its anti-money laundering measures before it is too late
By Dr Henry Balani | Wed 22 December, 2021 Dr Balani warns the UK must act in response to numerous high profile reports of financial crime.
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Supporting successful KYC automation initiatives with Transformation Directors
By Nicola Pickering | Fri 17 December, 2021 Our Transformation Directors help ensure successful implementation of KYC automation projects.
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KYC requirements for banks
By Chris J. Arthur-Collins | Mon 13 December, 2021 We outline key KYC requirements for banks and solutions to help maintain compliance.
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How can Encompass reduce my company’s financial risk exposure
By Chris J. Arthur-Collins | Wed 8 December, 2021 Learn how the Encompass platform helps businesses minimize their exposure to financial risk.
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Is the cost of getting compliance wrong truly becoming an issue today?
By Dr Henry Balani | Mon 6 December, 2021 Dr Henry Balani provides his key takeaways from our webinar discussion
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Perpetual and continuous KYC
By Chris J. Arthur-Collins | Fri 3 December, 2021 Get all you need to know about perpetual KYC and the future of customer due diligence.
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The Pandora Papers and the cost of getting compliance wrong
By Dr Henry Balani | Wed 1 December, 2021 We examine the impact on businesses of failing to put proper financial crime policies in place.
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Nearly a third of global businesses lost over £1m to financial crime in one year, says new white paper
By Chris J. Arthur-Collins | Mon 22 November, 2021 Nearly a third of global businesses lost over £1m to financial crime in one year
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How Perpetual KYC goes beyond ongoing monitoring for AML
By Chris J. Arthur-Collins | Fri 19 November, 2021 How Perpetual KYC goes beyond ongoing monitoring for AML

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